Help Center

Solar Consulting & Buying Options (Multi-Vendor)

SOLAR.ID is a marketplace: you can buy directly from verified sellers or request a tailored system design through our vetted EPC partners.

Buy Direct (Self-Serve):

Already know the parts you need? Add products to cart and check out—no consulting fee. You’ll see the seller name, stock/lead time, and shipping before you pay.

Solar Consulting Services
For customers who need a customized solar energy system, we offer professional consulting services through our affiliated consulting services: Jakarta Solar, Bali Solar, and Jawa Solar.

Why Choose Consulting Services?
Custom Design: Our experts will design a solar system tailored to your energy needs, roof space, and budget.
Detailed Analysis: We’ll conduct a thorough assessment to ensure optimal performance and efficiency.
End-to-End Support: From design to installation, we’ll guide you through every step of the process.

How to Get Started:
Jakarta Solar (English): www.jakarta.solar | Email: info@jakarta.solar
Bali Solar (English): www.bali.solar | Email: info@bali.solar
Jawa Solar (Bahasa Indonesia): www.jawa.solar | Email: info@jawa.solar

How do I place an order?
Browse products from verified sellers, add items to cart, and check out. Each product page shows the seller name, stock/lead time, and delivery estimate. If your cart has items from multiple sellers, they’ll ship separately.

What payment methods do you accept?

Nearly all options at checkout (credit cards, bank transfer/VA, QRIS, major e-wallets). All payments are processed securely.

How long does shipping take?

In-stock items from Indonesian warehouses typically arrive in 3–7 business days depending on destination and courier. Oversize freight or back-order/import items may take longer; the ETA is shown on the product page and at checkout.

Can I modify or cancel my order after it’s placed?
Once an order is placed, it can be modified or canceled as long as it has not yet been prepared for shipment or dispatched.

What if my order is delayed?
Delivery times may vary due to customs, weather, or carrier delays. Use your tracking number to monitor the shipment. For significant delays, contact the shipping carrier or reach out to us for assistance.

Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email. Use this number to track your shipment on the carrier’s website.

What is your return policy?
Each seller’s return policy applies and is shown on the product page and at checkout. Except for cases like wrong item, DOA, or damage on arrival within the seller’s stated window. Please review specs carefully before purchasing and contact the seller via My Account → Orders if you need help.

What if my product is defective? Start an RMA by messaging the seller from your order; they’ll advise test steps, documents, and where to send the unit. SOLAR.ID does not issue replacements or refunds—we facilitate the process.

What if my product is damaged during shipment? Record photos/video of the packaging and unit and file a claim with the courier if required; where shipping insurance applies, claims are processed with the carrier by the shipping party. SOLAR.ID can help coordinate.

Who covers customs and import fees for defective products? Non-refundable. Return shipping, customs processing, or import duties for warranty replacements are normally the buyer’s responsibility, unless the seller/brand confirms otherwise in writing. SOLAR.ID is not liable for these costs.

How do I choose the right solar panel?
Consider factors like your energy needs, roof space, and budget. If you need consultation services, please reach out to Jakarta Solar, Bali Solar, or Jawa Solar. The SOLAR.ID team can help you compare products and answer any product-related questions, but we do not advise on system design. For questions regarding products listed on this website, simply contact us at info@solar.id

What types of solar panels do you offer?
We offer a range of solar panels, including monocrystalline, polycrystalline, PERC (Passivated Emitter and Rear Contact), bifacial, and thin-film options. Each type has its own advantages, such as efficiency, cost, and application suitability. Let us help you decide which is best for your needs.

How does solar energy benefit the environment?
Solar energy reduces reliance on fossil fuels, lowers carbon emissions, and helps combat climate change. By switching to solar, you’re contributing to a cleaner, greener future.

What warranties do your products come with?
Warranties vary by product and manufacturer. Please check the product description for specific warranty details. For warranty claims, contact the manufacturer directly.

Do you provide installation services?
Yes! We partner with trusted professionals to ensure your solar panels are installed safely and efficiently. Contact us for more details.

What should I do if my solar panels aren’t working properly?
First, check the user manual for troubleshooting tips. If the issue persists, contact the manufacturer for warranty support.

How do I maintain my solar panels?

• Regularly clean the panels to remove dust and debris.
• Inspect the system for any visible damage or issues.
• For professional maintenance, contact our team for assistance.

Where can I find your Return and Refund Policy?
You can read our full Return and Refund Policy here.

Can your policies change?
Yes, PT MITRA ANDA INDONESIA reserves the right to update our policies at any time. Continued use of SOLAR.ID after changes are posted constitutes acceptance of the revised policy

How do I contact SOLAR.ID customer service?
Email: info@solar.id
Our support team is available 24/7 to assist you.

What should I include in my email?

• Your order number (if applicable).
• A detailed description of your issue or question.
• Any photos or documents that might help us assist you.