Help Center

At SOLAR.ID, we offer flexible options to meet your solar energy needs.
Choose the option that works best for you:

Purchase Directly from SOLAR.ID
If you already know what you need, you can purchase solar panels, inverters, batteries, and other components directly from our website.

Why Choose Direct Purchase?
Convenience: Browse and order products online at your own pace.
Affordability: Competitive pricing with no additional consulting fees.
Support: Our team is available to help you choose the right products for your needs.

Need Help Deciding?
If you’re unsure which products are best for you, feel free to contact our staff at info@solar.id. We’re happy to provide guidance and recommendations.

Solar Consulting Services
For customers who need a customized solar energy system, we offer professional consulting services through our affiliated consulting services: Jakarta Solar, Bali Solar, and Jawa Solar.

Why Choose Consulting Services?
Custom Design: Our experts will design a solar system tailored to your energy needs, roof space, and budget.
Detailed Analysis: We’ll conduct a thorough assessment to ensure optimal performance and efficiency.
End-to-End Support: From design to installation, we’ll guide you through every step of the process.

How to Get Started:
Jakarta Solar (English): www.jakarta.solar | Email: info@jakarta.solar
Bali Solar (English): www.bali.solar | Email: info@bali.solar
Jawa Solar (Bahasa Indonesia): www.jawa.solar | Email: info@jawa.solar

How do I place an order?
Visit our website, browse our products, and add your desired items to your cart. Proceed to checkout, enter your shipping details, and complete your payment.

What payment methods do you accept?
We accept bank transfers only.

How long does shipping take?

• Shipments from warehouses within Indonesia typically take 3-7 business days.
  
• Shipments from International warehouses may take 10-30 business days, depending on customs clearance and shipping carriers.

Can I modify or cancel my order after it’s placed?
Once an order is placed, it can be modified or canceled as long as it has not yet been prepared for shipment or dispatched.

What if my order is delayed?
Delivery times may vary due to customs, weather, or carrier delays. Use your tracking number to monitor the shipment. For significant delays, contact the shipping carrier or reach out to us for assistance.

Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email. Use this number to track your shipment on the carrier’s website.

What is your return policy?

• All sales are final. We do not accept returns for any products once they have been purchased.
• Customers are responsible for ensuring they order the correct product before completing their purchase.

What if my product is defective?

• If a product is defective, you must contact the manufacturer directly for warranty claims or support.
• For products shipped from outside Indonesia, you may need to contact the international manufacturer or distributor for assistance.
• SOLAR.ID does not provide replacement units or refunds for defective products.

What if my product is damaged during shipment?

• Every shipment is automatically covered by insurance. If your product arrives damaged, please contact the shipping carrier to file an insurance claim.
• SOLAR.ID is not responsible for damages occurring during transit, but we’re happy to assist you with the claims process if needed.

Who covers customs and import fees for defective products?

• If a defective product was shipped from outside Indonesia, any additional shipping fees, customs processing, or import duties for replacement or warranty claims are the customer's responsibility to handle the issue directly with the manufacturer.
• SOLAR.ID is not liable for delays, fees, or additional costs associated with international warranty claims.

How do I choose the right solar panel?
Consider factors like your energy needs, roof space, and budget. If you need consultation services, please reach out to Jakarta Solar, Bali Solar, or Jawa Solar. The SOLAR.ID team can help you compare products and answer any product-related questions, but we do not advise on system design. For questions regarding products listed on this website, simply contact us at info@solar.id

What types of solar panels do you offer?
We offer a range of solar panels, including monocrystalline, polycrystalline, PERC (Passivated Emitter and Rear Contact), bifacial, and thin-film options. Each type has its own advantages, such as efficiency, cost, and application suitability. Let us help you decide which is best for your needs.

How does solar energy benefit the environment?
Solar energy reduces reliance on fossil fuels, lowers carbon emissions, and helps combat climate change. By switching to solar, you’re contributing to a cleaner, greener future.

What warranties do your products come with?
Warranties vary by product and manufacturer. Please check the product description for specific warranty details. For warranty claims, contact the manufacturer directly.

Do you provide installation services?
Yes! We partner with trusted professionals to ensure your solar panels are installed safely and efficiently. Contact us for more details.

What should I do if my solar panels aren’t working properly?
First, check the user manual for troubleshooting tips. If the issue persists, contact the manufacturer for warranty support.

How do I maintain my solar panels?

• Regularly clean the panels to remove dust and debris.
• Inspect the system for any visible damage or issues.
• For professional maintenance, contact our team for assistance.

Where can I find your Return and Refund Policy?
You can read our full Return and Refund Policy here.

Can your policies change?
Yes, PT MITRA ANDA INDONESIA reserves the right to update our policies at any time. Continued use of SOLAR.ID after changes are posted constitutes acceptance of the revised policy

How do I contact SOLAR.ID customer service?
Email: info@solar.id
Our support team is available 24/7 to assist you.

What should I include in my email?

• Your order number (if applicable).
• A detailed description of your issue or question.
• Any photos or documents that might help us assist you.